ATTENDEES

How do I log in?

Visit FER Virtual NEXT Login page: fervirtualnext.com/login. Enter the email address/username you used when you registered and your password, then click "Login."

What do I do if I forgot my password to log in?

On the log in page (fervirtualnext.com/login), click "Forgot your password?" You will be taken to a screen to enter your username or email address to reset your password.

If you're unable to receive the email with your forgotten password link, please email cpalmer@fermag.com.

 

How do I register for this event?

On FER Virtual NEXT homepage (fervirtualnext.com), in the upper right-hand corner, click "Register." Or visit (fervirtualnext.com/register).

How do I know which email address I used to sign up for FER Virtual NEXT?

Prior to the start of the event, we sent you an invite to the email you used to sign up. Please search for an email from NEXT in your email account. If you cannot find it, please go to the log in screen, click "Forgot your password?" You will be taken to a screen to enter your username or email address to reset your password. If the system does not recognize any of your email address(es), you may not have signed up yet.

I see people speaking, but I can't hear any sound \ what do I do?

This could be a few different things. First, you may need to adjust the volume settings on the video in your browser. The volume controls are located on the bottom left of the session screen and look similar to "cell phone service' bars. Alternatively, depending on your computer, you need to go to computer settings/control panel, click on sounds/audio and make sure you select the speakers or headphones you are using.

How can I access my bookmarks?

On the left-hand side of the FER Virtual NEXT website, click the bookmark icon.

Where can I find an agenda?

From the top of the FER Virtual NEXT website, click Agenda.

Where can I find the sessions?

From the top of the FER Virtual NEXT website, click Sessions

Where can I find the exhibits/exhibitors?

From the top of the FER Virtual NEXT website, click Exhibits.

How do I watch the live stream/event?

What is your Facebook page?

What is your Twitter handle/page?

What is your Instagram handle/page?

What is your LinkedIn page?

Help! Nothing is working!

  1. The best place to start is refreshing your screen.
  2. If you've tried refreshing your screen, but things are still not working properly the next step is to make sure you don't have any browser updates. While these are usually done automatically, there are some simple steps to make sure your browser is up to date.

How to Update your browser: If you'd like to ensure you have the most up-to-date browser, you can manually update it using the steps below.

  • Google Chrome: Click on the vertical ellipses (three dots lined up vertically) in top right hand corner of your browser home screen. Click settings, select "About Chrome" on the left-hand side of the screen and the update, if necessary, will automatically begin.
  • Firefox: Click the menu button and click Help. From the Help menu and select "About Firefox." Click the "Check for Updates," Click "Update" and Click Restart Firefox to Update.
  • Internet Explorer: Select the Start button, select "Settings," "Update & security," "Windows Update," and then select "Check for updates."
  • Safari: Visit the App Store (click on the apple menu icon in the top left-hand corner of the screen) and select "App Store." From there, go to the "Updates" tab and click the "Update all" or just the update for Safari.
  • Microsoft Edge: Click the\Options\(three dots) button in the upper-right corner. Then go to\Help and feedback > About Microsoft Edge. If an update is available, it will start downloading automatically. Then you will need to restart the browser to complete the update process.

If your browser is updated, but things are still not running properly. Try shutting down your computer and rebooting.

 

Why is the live stream not working properly?

If you are finding that the live stream is being interrupted often or you are experiencing a significant lag, more than likely you should look at your internet connection. If you have an ethernet cord, make sure to use that to connect to your internet. If not, try rebooting your modem and WiFi router following your specific Internet Service Provider's instructions.

The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP. When a video plays in lower than expected quality, it's likely because the viewer's Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Our live stream is set up to auto-correct and play at a resolution that works best for each viewer's internet bandwidth. If you plan on attending the event from your desktop specifically, for optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and, ideally, that your network is not being shared with other devices. If you'd like to test your connection speed at www.fast.com or www.speedtest.net.

Recommended Operating System for playback:

  • Windows 7 or later
  • MacOS Sierra (10.12.6) or later

Recommended Browser Versions for playback:

  • Chrome 30+
  • Firefox 27+
  • Internet Explorer 11
  • Microsoft Edge
  • Safari 9+

EXHIBITS: How do I schedule a time to speak to an Exhibitor/Representative about a product?

Visit Exhibits (fervirtualnext.com/exhibit). Select the Exhibitor of your choice. Once you are in their booth, click "Book a Meeting" (top right-hand corner of the page). There are 15-, 30- and 60-minute meeting options. Select the meeting option that fits your needs. You will be redirected to a page with specific times to meet. Select the time that is most convenient for you. Be sure to click "add to calendar" and the meeting will be added to your personal calendar.

EXHIBITS: Can I cancel or reschedule a meeting I set with an exhibitor?

Yes, to cancel or reschedule a meeting go to the schedule meeting on your calendar and click the link next to "cancel" or "reschedule" near the bottom of the body of the invitation.

EXHIBITS: How do I save a pdf?

Click "view" on the pdf/document on the site you would like to save. It will open in a pop-up window. Hover over the document to see the download button (in the top right-hand corner). Click download to be taken to window where you can save the document on your computer.

EXHIBITS: I cannot get the chat feature to work.

First, reload your page. Next, make sure you are logged in. If you are not logged in, the chat features will not work.

EXHIBITS: I sent a chat to an exhibitor, but they never responded.

Exhibitors will be fielding many questions via chat and email throughout the trade show. If you do not hear back in a timely manner via chat, please email the exhibitor and they will get back to you as soon as they are able.

SESSIONS / LIVE BROADCAST: I can't hear audio on the live broadcast.

Hover over the video (on a desktop or click on the video on a mobile device). Then, look in the bottom right-hand corner to see volume bars that you can click on to hear audio. You can also click/tap on the bars and use the up and down arrow bars (on a desktop).

SESSIONS / LIVE BROADCAST: If I have a question for a presenter or panelist, how do I ask my question?

On the live stream page, please click the "Click Here to Ask a Question" button. A small window will pop up for you to type your question into. Once you have typed your question, please hit enter.

SESSIONS / LIVE BROADCAST: I cannot get video content to play.

First, make sure the player is not paused. If you've hit the play button and nothing is playing, please refresh your screen.

SESSIONS / LIVE BROADCAST: I cannot get the chat feature to work.

Please make sure you are logged into the FER Virtual NEXT site first. You must be logged in order for the chat feature to work. If, after logging in, it still doesn't work, please try refreshing your screen.

SESSIONS / LIVE BROADCAST: Can I view any session at any time?

During the day of the event, the sessions will be presented at the time on the posted agenda. You will be able to watch the recorded sessions after the event, but you will not be able to participate in the Q&A once the session has already ended.

I've read all these articles and still need help.

For additional help, click the icon in the very lower left of your browser window.